RETURN POLICY
Keepthatpump gives you a 30-day return window counted from the delivery date. Qualifying items can be sent back within 30 days of delivery if you changed your mind, need another size, or simply decided not to keep the piece.
Approved returns are settled as store credit or as an exchange. Money-back refunds apply only to genuine manufacturing faults, or where consumer protection laws require it.
To qualify for an exchange or store credit, the items you send back must meet all of the conditions below:
1. Unworn and unused, with the tags still attached and in the original packaging.
2. Not stretched out from wearing the wrong size, which causes seams to fray or tear.
3. Free of fake tan and makeup marks.
4. Final Sale pieces may only be swapped for a different size.
Start your return here: contact our support team
Keep in mind that online orders and in-store orders cannot be handled interchangeably for replacements, returns, or exchanges.
STANDARD RETURN RESOLUTION
Approved returns are issued as store credit. Once the parcel reaches our warehouse, allow up to 14 days for our team to run a quick inspection and release the credit. Any handling fee that applies is shown before the return is submitted and is subtracted from the total store credit released. Store credit stays valid for 12 months.
EXCHANGES
We provide one exchange per order for size and/or colour. Keepthatpump does not cover the shipping costs tied to that exchange. Check our Size Charts before ordering so you get the best possible fit.
DAMAGES & ISSUES
Every piece passes a careful quality check before it leaves for the customer. Should a faulty item reach you anyway, write to contact@keepthatpumpgymwear.com and attach photos or a short video that clearly shows the problem, as soon as you reasonably can after noticing it.
REFUNDS
Refunds are granted only when a product is confirmed to carry a genuine manufacturing fault, or where consumer protection laws require it. They are not granted for a change of mind, sizing mistakes, personal taste, or disappointment
with the style, colour, fit, feel, or general quality of an item when no manufacturing fault exists.
Examples of genuine manufacturing faults:
⚉ Faulty stitching, or seams already coming apart on arrival
⚉ Zippers that are broken
⚉ Fabric flaws on arrival such as holes, runs, tears, laddering, or heavy pilling
⚉ Warped or uneven fabric weave that affects how the piece wears
⚉ Components missing, or the wrong item packed
⚉ Wrong item delivered
Refunds will not be granted for:
⚉ Wear and tear that comes from normal use
⚉ Picking the wrong size
⚉ Damage that results from buying or wearing the wrong size
⚉ Damage from misuse, rough handling, or the wrong care routine
⚉ Improper product care or neglect
⚉ A change of mind
⚉ Pieces worn, washed, altered, or damaged after delivery
⚉ Personal taste, or dissatisfaction with the style, colour, fit, feel, or general quality of an item when no manufacturing fault exists
Once approved, the refund goes back to the payment method you originally used. Depending on how quickly your bank or card provider processes it, this can take up to 14 business days. All refunds and store credit are issued in USD.
Keepthatpump reserves the right to look into and review claims whenever misuse, abuse, suspicious activity, or repeat claims are detected.
INTERNATIONAL RETURNS
Keepthatpump does not pay the return shipping on international orders. Please send your parcel with a trusted courier that offers tracking, and get in touch with our support team at contact@keepthatpumpgymwear.com first, so we can send you the return instructions and the shipping details.
FINAL SALE
Anything carrying a ‘Final Sale’ badge is a final sale and may only be swapped for a different size.
ON-SITE EVENT PURCHASES
Every Warehouse Sale purchase is a final sale and may only be swapped for a different size.
Orders placed at Expos do qualify for returns and online exchanges, with the customer covering both the return and the exchange shipping costs.
CONSUMER RIGHTS
Nothing written in this policy excludes, limits, or modifies any right or remedy you have under applicable consumer protection laws.